At Carter Micro, we are committed to ensuring your satisfaction with our Camping Gear, Hiking Gear, and Tech products. Please read our return and refund policy carefully.
Returns
- We accept returns for items that are damaged, defective, or incorrect.
- Items must be returned within 7 days of delivery.
- Products should be in their original condition and packaging, including all accessories, manuals, and tags.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued via cash or your original payment method (for cash-on-delivery, refund will be made in cash or store credit).
Non-Returnable Items
- Items damaged due to misuse, accidents, or normal wear and tear.
- Customized or personalized products (if any).
How to Initiate a Return
- Contact our support team at [email protected] with your order number and reason for return.
- Follow the instructions provided by our support team to ship the item back.
- Once received and inspected, your refund or replacement will be processed.
Contact Us
For any questions regarding returns or refunds, please contact [email protected].